A Word From Our Director
The Center's efforts to improve survey research methods have resulted in
significant landmark accomplishments. As of 1970, the SESRC was the first
university-based telephone survey laboratory in the western United States.
In 1978, Don A. Dillman,
Deputy Director for Research and Development of the SESRC, published the
first book (Mail and Telephone Surveys: The
Total Design Method) describing the step-by-step procedures for conducting
the highest quality mail and telephone surveys. The Center also developed
one of the first Microcomputer-Assisted Telephone Interviewing (MATI) systems
in the United States in 1984.
Since 1989, the SESRC has continually worked toward improving response rates, cognitive questions design, and mixed mode surveys. Please contact me or any of our survey professionals if you would like information or a quote for survey work of any kind. Please feel free to contact us by email (sesrc@wsu.edu), telephone, or fax.
Thank you for visiting us!
John Tarnai
Director
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