Telephone Surveys
Telephone Survey Facilities
The SESRC maintains a telephone interview laboratory with a total of 60 interview stations available for telephone interviewing and data entry on a daily basis. All interviewing stations are equipped with a telephone, headset and computer with computer assisted telephone interview (CATI) software installed. All stations operate in a secure internally networked Windows XP environment.
Telephone Interviewers
The SESRC hires new and experienced interviewers to conduct telephone interviews. All interviewers are trained in proper standardized interviewing techniques and in the correct use of the CATI software. SESRC employs approximately 175 temporary, hourly employees to conduct data collection activities each year. Of these, roughly 95% are students at Washington State University. Nearly 10% of the interviewers are bilingual, which enables us to conduct interviews in Spanish, Russian, Korean, Vietnamese, and Chinese (Mandarin and Cantonese), as well as a number of other languages.
Standardized Survey Methodology
The SESRC utilizes the most recent standardized survey methods. Click here for a brief description of these methods.Secondary content using h2 tag.
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